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Frequently Asked Questions

Dead Battery Jump Start FAQs

Could I jump start my car if I have a jumper’s cable?
You could jump start your car if you have a jumper cable and another car with an available battery.
We could dispatch one of our service partners to help you jump start your car battery within 15 – 30 minutes.
The best way to find out what exactly is wrong with your car if it doesn’t start is to have a professional mechanic diagnose it.
If your car is clicking but won’t start, it sounds like you have a dead battery. Simply charge or boost your battery, or check your battery terminals they could be loose.
Slow engine crank, Low battery fluid level, swelling bloating battery case, battery leak, and old age are possible reasons why your car battery is dead.
Put on a disposable glove, clean the battery poles with a clean towel. Place a small amount of vinegar in a container such as a cup. Pour the vinegar over the battery pole/poles that are corroded. Wait for about five minutes then wipe the corroded area with the towel until the poles are cleaned and dried.
Corrosion on the battery terminal is due to hydrogen gas being released from the acid in the battery. It mixes with other things in the atmosphere under the hood and produces the corrosion you see on the terminals. If the corrosion occurs on the negative terminal, your system is probably undercharging.
Between 2 to 5 years.
Between 10 – 15 minutes after you jump start it.
Take out your jumper cables, place both vehicles in park or neutral and shut off the ignition in both cars, attach one of the red clips to the positive terminal of your battery, attach the other red clip to the positive terminal of the other car, attach one of the black clips to the negative terminal on the other battery, attach the last black clip to an unpainted metal surface on your car that isn’t near the battery, start the working vehicle and let the engine run for a few minutes, then start your vehicle.
Open the hood of your car that needs to be jumped, connect the red positive clamp of the jump box to the red positive terminal of your battery, connect the black negative clamp of the jump box to the black negative pole or an unpainted metal under the hood of the car that needs the jump. Start the car. Remove the positive clamp of the jump box than the black negative clamp of the jump box and close the hood. Allow the vehicle to run for about 10 – 15 minutes than drive away.

Yes, we deliver batteries to customers.

Yes, we do battery installations.
Connect the cable or jump box to the positive pole under the hood and an unpainted metal (ground) if that doesn’t work, some batteries are hidden in the trunk of the vehicle.

Mobile Car Battery Replacement Service FAQs

Does RoadsideXpress replace car battery at my location?
Yes. One of our technicians will come to your location, replace your battery, and dispose of your old battery.

Yes. our technicians have all of the necessary tools and solutions to get rid of the acidic
corrosion on your battery terminals.

No. We do not replace battery terminals.
Yes. We can run a diagnosis to see if your alternator is charging your battery.
Yes. Our technicians will run a diagnosis to determine if your battery has enough charge.
RoadsideXpress is your go-to for fast and reliable roadside assistance in Philadelphia. We are opened from 8AM – 7PM Mondays through Saturdays. Count on us to get you back on the road quickly and safely!

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